Return Policy
At Mission Beauty, customer satisfaction is important to us. Due to the nature of cosmetic products, we have established the following return and refund policy to ensure product safety and quality for all customers.
Returns
For hygiene and safety reasons, we do not accept returns on opened, used, or tested cosmetic products.
We may accept returns for products that are:
- Unused and unopened
- In their original packaging
- Returned within 14 days of delivery
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at missionbeautycosmetics@yahoo.com.
Please include:
- Your order number
- Photos of the item(s)
- Photos of the packaging
Once reviewed, we will provide a replacement, store credit, or refund when appropriate.
Refunds
Approved refunds will be issued to the original payment method used during checkout.
Please allow 5–10 business days for your financial institution to process and post the refund.
Shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened cosmetic products
- Used cosmetic products
- Products damaged due to misuse
- Gift cards
- Clearance or final sale items
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been processed, it cannot be canceled.
To request a cancellation, please contact us as soon as possible at missionbeautycosmetics@yahoo.com.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Mission Beauty
Email: missionbeautycosmetics@yahoo.com
Thank you for supporting Mission Beauty.